Posting Errors

Errors happen, posts fail. Sometimes, it's the system, sometimes it's a glitch. Don't worry though, we've inventoried our most frequent error message here, so that you can understand why they happen and how to fix them. 

All of the errors on this document may appear in posts that have failed to post, so if that happens, you'll get an email letting you know (if your email notifications are enabled) or you'll be able to view them in the list view of your View Your Next Posts tab.

If you can't find the error you got listed here or you're having issues fixing it, please get in touch with us via email at hello@socialbee.io

1. The authorization has expired.

This message can appear to any connected Social Profile. 

🕵️  What it means: This message means that we've lost connection to your profile and require you to reconnect it to SocialBee. It normally happens because most social platforms require you to reauthorize 3rd party apps (like SocialBee) every 2-3 months or so, to make sure that you're still using them to post to your profile.

🔧 How to fix it: When this happens, your account becomes "locked" in SocialBee and you're required to reconnect it.  To do so, go to your "Social Profiles" tab and click the "Re-connect" button under your profile. 

✍️ Note: You must be logged into that profile from the same browser, or an Admin of the page/group to be able to reconnect it. 

2. No Message Error (Failed) - Facebook Profiles/ Instagram accounts (through the SocialBee Mobile Reminders App).

This message can appear to Facebook Personal Profiles and Instagram Profiles that are publishing through our Mobile Reminders Companion App.

🕵️ What it means: Finding an empty message error to your Facebook Personal Profiles and Instagram Profiles means that you didn't act on the mobile notification you received from the SocialBee Mobile App. 

🔧 How to fix it: This could be happening due to several reasons. Here are a few of the most common ones and how to fix them:

- You don't have the Mobile App installed 👉 install it here for IOS and Android.

- You are not logged into your SocialBee account from your Mobile App 👉 Log into your SocialBee account.

- You don't have the mobile notifications enabled for the SocialBee Mobile App 👉 Enable notifications from your phone's settings.

- You got the notification but didn't act on it at that time 👉 You can always see your existing notifications in your mobile app's screen "To Share". If you've already opened your notifications, you'll find them in the "Post History" tab of your Mobile App. 

✍️ Note: This message can also appear on LinkedIn profiles, for unknown causes. This is under investigation and will be updated as new information appears.

3. Your message couldn't be sent because it includes content that other people on Facebook have reported as abusive.

This message can appear to Facebook Profile, Pages or Groups. 

🕵️ What it means: Firstly, this message comes directly from Facebook so when it happens, it usually means that you cannot post that content natively either. That's because the link/text/image (whatever your post contains) has been reported to Facebook as abusive or inappropriate and it was marked as "against their Terms of Service". 

🔧How to fix it: There are a few actions you can take to fix this:

- Get in touch with Facebook and request a manual review. If your content actually complies with their ToS, a manual review will eliminate this issue. 

- Make sure your content is compliant with the platform's regulations.

- Wait it out. This block can be temporary and sometimes all you have to do is wait for it to pass in order to be able to post again. 

✍️ Note: This error is usually content-based, so just because you get it on a specific post, doesn't mean that you can't post at all. 

4. [YourDomain] Your Content couldn't be shared, because this link goes against our Community Standards. 

This message can appear to Facebook Profile, Pages or Groups. 

🕵️ What it means: Firstly, this message comes directly from Facebook so when it happens, it usually means that you cannot post that content natively either. That's because the link has been reported to Facebook as abusive or inappropriate and it was marked as "against their Terms of Service". 

🔧How to fix it: There are a few actions you can take to fix this:

- Get in touch with Facebook and request a manual review. If your content actually complies with their ToS, a manual review will eliminate this issue. 

- Make sure your content is compliant with the platform's regulations.

- Wait it out. This block can be temporary and sometimes all you have to do is wait for it to pass in order to be able to post again. 

✍️ Note: This error is usually domain-based, which means that you won't be able to share any content from that domain until this gets solved. 

5. 403 Forbidden { "code" : 403, "message" : "Creating/Updating a local post is not authorized for this location.", "status" : "PERMISSION_DENIED" }.

This message can appear to Google My Business Locations

🕵️ What it means: Getting this message can mean one of two things. Either the email you used to connect this profile doesn't have permission to post to that location, or that the location doesn't have posting enabled,

🔧How to fix it: Because there's two possible causes to this error, there are two possible solutions:

- If posting is not enabled for this location yet, make sure to enable it. 

- If posting is enabled, then please check the email you're using to connect the profile has posting privileges. If it does, reconnect your GMB profile from the Social Profiles Tab, making sure that you're authorizing the profile from that email. 

6. Awkwaaaard.Sorry, this access token has been suspended. Please contact support.

This message can appear to any profile connected through our Buffer integration (frequently seen on Instagram). 

🕵️ What it means: This usually means that your profile needs reconnecting on Buffer's end or that you've revoked SocialBee access to your Buffer account (either because it was deleted or it needs reconnecting). 

🔧How to fix it: To fix this issue, go into your Buffer account and reconnect your profile there. Once that's done, come back into SocialBee, go to Social Profiles and Reconnect your profile as well.

7. Awkwaaaard.{errors=[{code=4000, message=This social profile type is not supported by our API at this time, id=39a5d7ba-21ba-4e70-98a2-642be6031ac3, resource=null}]}.

This message can appear to Instagram profiles, connected through our Hootsuite integration.

🕵️ What it means: This message means that you cannot publish to an Instagram Business Account through the Hootsuite integration, as Hootsuite doesn't allow this through their API. 

🔧How to fix it: Switch your Instagram profile to posting through SocialBee's Mobile App or through our Buffer Integration

8. Could Not Upload Image

This message can appear to any profile

🕵️ What it means: This means that the image you are trying to upload is either corrupted or in a format that we don't currently accept

🔧How to fix it: Make sure your image is in accordance to our Maximum File size and in an accepted format. Also make sure your file is not corrupted. 

✍️ Note: If you're still having trouble uploading this image, send us an email at hello@socialbee.io attaching the image. 

9. Awkwaaaard.{errors=[{code=5000, message=Unknown error occurred, id=74844ecc-e891-4f6a-86db-b3b081bfa6d2, resource={type=socialProfile, id=126057268}}]}. 

This message can appear to Pinterest profiles (Via our Hootsuite integration).

🕵️ What it means: When you get this error on Pinterest it's because you've somehow ended up having a short link in your Pin. Pinterest does not allow short linking of any form. 

🔧How to fix it: Removing the short link from your Pin will solve this issue.

10. Something is broken at Twitter. Please see http://dev.twitter.com/pages/support to report the issue.

This message can appear to Twitter profiles

🕵️ What it means: This usually means that Twitter is having issues either at API leve or Platform-Wide. 

🔧How to fix it: Wait it out. Usually, Twitter's team is quick to fix any outages and you'll be able to retry posting again.

11. To protect our users from spam and other malicious activity, this account is temporarily locked. Please log in to https://twitter.com to unlock your account.

This message can appear to Twitter profiles

🕵️ What it means: Twitter has detected some suspicious activity from your account. This could either be because you've suddenly changed your tweeting patterns (jumping from 1 tweet per week to 14 tweets per day, for example) or because users have reported it. 

🔧How to fix it: This is a temporary ban. All you have to do is log into your Twitter account, then come back into SocialBee and reconnect it. 

12. Insufficient permission for this operation.

This message can appear to  Facebook Groups.

🕵️ What it means: This means SocialBee hasn't got all the needed permissions to publish this post on your behalf.

🔧How to fix it: You may not have done all the needed settings to be able to post. Please follow the instructions here

✍️ Note: If you've already followed these instructions, reconnecting the group will update the permissions. 

13. Awkwaaaard.You've filled the queue for your [NameOfYourAccount] Instagram account, nice work! Upgrading to any paid plan will unlock more space. See Paid Plans.

This message can appear to any profile connected through our Buffer integration (frequently seen on Instagram). 

🕵️ What it means: You've filled up your limited number of posts in your Queue on Buffer. This usually happens when you're on a free plan. If you're only using Buffer to post through SocialBee, it could mean that some of your posts have failed to post in Buffer.

🔧How to fix it: You can empty your queue, by deleting the failed items.

14. Could not upload media.

This error can appear to multiple platforms with different messages and can happen when you have a media file (either images, gifs or videos). See some other related error messages below: 

Twitter:

Google My Business:

Facebook:

🕵️ What it means: This message usually lets you know that something is wrong with the file you were trying to upload. 

🔧How to fix it: There are multiple things to check for if you're getting this error:

- Make sure your file is not too big (See Maximum File Sizes for each platform).

- Make sure the format is allowed (we only allow JPG, PNG for images, GIF, and MP4 for videos).

- Make sure your file isn't corrupted (if you downloaded the image from another website, make sure the download is complete before uploading it). 

If you're still getting this error after ensuring all of the above is correct, get in touch with us at hello@socialbee.io attaching the image that you were trying to post and the message error you received. 

Still need help? Contact Us Contact Us